1.1 “The company” means Regency Chandeliers and Interiors Limited
1.2 “The customer” means the customer to the company whether an individual, partnership a company or their servants or agents.
1.3 ”Product” means any good sold by Regency Chandeliers & Interiors Ltd. such as lighting, furniture, etc.
1.4 Lighting products and furniture have a two year guarantee on all electric parts. A qualified electrician should install all lighting. When issues arise, Regency Chandeliers reserves the right to determine whether a replacement, or repair is most appropriate.
2.1 Many finishes are applied by hand and may vary in colour, tone and character. While Regency Chandeliers will make every effort to match a finish, no guarantee can be made of an exact match. Variations in color and veining are inherent in stone (marble) and are considered to be part of the natural beauty of the material.
2.2 Unless otherwise agreed all lighting products come without light bulbs.
2.3 Ceiling hooks are not included.
2.4 Some of the chandeliers require assembly. An instructions sheet is included.
3.1 We accept cash, card and bank transfers.
3.2 Any changes made to the agreed specification after the deposit is paid will be invoiced separately and it is advised that sometimes additional production time may be required.
4.1 VAT is payable on all orders in the UK. No VAT will be charged on goods shipped directly to countries outside of the EU on the provision that Regency Chandeliers receives export documentation from the shipping company within three months of the date of the balance invoice.
4.1 VAT is payable on sales to other EU countries unless the buyer is VAT registered. For this to be included on invoices, it is imperative that the VAT registration number is provided.
5.1 Delivery and installation costs are not included in the price.
5.2 Please note that we only deliver to the curb at the delivery address and the items will be delivered packaged and will need to be assembled by an electrician unless otherwise agreed in writing at point of sale.
5.3 The client or a representative of the client must be present to oversee delivery of the product(s) and to sign the relevant documentation. It is advised that Regency Chandeliers is not liable for any damage to the product(s) once delivery has been completed and the product(s) has been signed for.
6.1 We provide a worldwide shipment using a third party company or we can use a company of the client’s preference. When a third party company is used, Regency Chandeliers do not take any responsibility for any damaged caused in transportation or damage caused by the transport company to the client’s property.